Study Wise Hub
8 The Green, Dover, DE 19901, United States
Phone: 202-800-7298 | Email: support@studywisehub.com
Support Hours: Mon-Fri 9AM-6PM EST | Sat 10AM-4PM EST | Sun Closed
We are committed to resolving payment disputes fairly and transparently. Before initiating a chargeback, please follow the steps below.
Required Steps Before a Chargeback
- Contact our support team at support@studywisehub.com
- Provide your transaction details (order number, date, amount)
- Allow up to 5 business days for our team to investigate and respond
How We Respond to Disputes
Study Wise Hub maintains relevant records including order confirmations, payment records, download or access logs, shipping details where applicable, IP logs, and customer communications. We may use this evidence to contest improper chargebacks.
Consequences of Improper Chargebacks
Filing a fraudulent or improper chargeback may result in permanent suspension of your account and potential legal action to recover the disputed amount plus associated fees.
Questions about this policy? Contact us at support@studywisehub.com